The tree doctor has always pledged to provide state-of-the-art, scientifically sound tree care, informed by research and experience. All treatments are planned and in virtually all circumstances, supervised by a certified arborist.
Unless specifically stated otherwise, all treatments are unconditionally guaranteed.
We are sometimes asked about the extent of the guarantee.
The answer is the same as a human doctor will give. We guarantee that we will do the best service possible. We guarantee that we will inform our customers of the problem identified and the treatments available. We guarantee that we will apply treatments according to accepted standards, with appropriate timing and in the recommended doses or rates. We guarantee that a certified arborist will assure that treatments are applied correctly and skillfully.
But just as a doctor cannot guarantee results, we also cannot guarantee results. When dealing with living trees with living pests and living diseases in an environmental system over which we have little control, we can only guarantee what we have control over.
However, we always try to inform customers of our past results and our expectations for various treatments.
FOLLOWING ARE SOME APPROPRIATE EXPECTATIONS:
1. ASH TREES TREATED FOR ASH BORERS. If the tree is not over 50% defoliated at the time of treatment, we will refund the cost of the injection if the tree dies within two years of the injection.
2. ELM TREES TREATED FOR DUTCH ELM DISEASE PREVENTION. Alamo injections are guaranteed for one year, Arbotect for two years. Money back guarantee if the tree dies from Dutch elm disease. (Arbotect, 100% in first year, 50% second year.)
3. SHADE TREES TREATED FOR SCALE. Scale populations will be reduced by at least 70% in large trees (over 25 inch trunk diameter) or trees with multiple main trunks, 80 to 90 % in smaller trees, with corresponding reduction in honeydew production (sap dripping). Trees will be re-treated at no additional charge.
4. ORNAMENTALS TREATED FOR SCALE. Scale populations will be reduced by at least 80 to 90%. Two year control with trunk injection, one year with ground injection. Trees will be re-treated at no additional charge if control is not achieved.
5. EVERGREENS TREATED WITH SPRAYS FOR FUNGAL DISEASE. Tip blight will be reduced by 80-90% and needlecast by 80-90% within three years of fungicide sprays.
6. BIRCH BORER INJECTIONS, TRUNK OR GROUND. There will be no evidence of new borer activity as long as treatments are continued. Two year control with trunk injection, one year with ground injection.
OUR PROMISE TO YOU:
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We will do our best to advise you regarding measures which will help keep your landscape trees and shrubs healthy and beautiful.
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We will do our best to identify problems and recommend the best approach, whether it be a specific treatment or watchful waiting.
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We will try to minimize the use of chemicals by treating only when necessary, thus avoiding environmental risks and harm to beneficial insects and other natural enemies of the harmful pests.
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We will try to inform you regarding the type of problem- Harmful to the health of the tree, Cosmetic only, Nuisance, or combinations of these. We will help you to make an informed decision regarding action to be taken.
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We will try to apply sprays in a timely fashion, based on the problem at hand, weather conditions, and other considerations. We will try to inform you regarding expectations for the outcome of treatments. You will receive safety information, other required information, and proper warning flags will be placed. If it rains soon after a spray, we may have to repeat the spray. Usually if the spray has two hours to dry before a rain occurs, it will be effective.
